Lambert 24 X 7 Help Desk

24x7 Helpdesk tech support Lambert Technology Solutions

Provide all-you-can-eat 24x7 Help Desk Support to your end-users for just dollars a month per user.

Give your users access to experienced Help Desk support 24x7, and allow them to get their work done faster.  Worry-free IT support empowers your users to resolve technical issues they experience without billing your organization more.

  • Dedicated 800 Number
  • Basic “How To” Questions
  • Workstation Troubleshooting and Triage
  • Support for Windows-based Desktops and Supported Applications
  • Support for Custom/Vertical Applications
  • Network/Internet Connectivity Issues
  • Desktop Peripheral Hardware (Non-Hardware Issues)
  • Use of Remote Control to Resolve Issues
  • Custom Escalation Process
  • Output to Ticketing System (PSA)
  • User Adds, Moves, Changes in Active Directory
  • User Administration of MS Exchange or Hosted e-mail
  • Firewall Troubleshooting
  • Basic Server Diagnostic and Troubleshooting (OS only)
  • Citrix Server Support
  • Support for Connectivity, POS, OS, Remote Access, Peripherals, Spyware, Anti-Virus, After Hours Answering Service

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